Nithesh C. Nekkanti is manager, CRM applications, at Sonos, where he leads Salesforce development teams responsible for AI-enhanced agent productivity, platform governance, and order management solutions. A Salesforce Certified Application Architect with 11 Salesforce certifications and more than a decade of CRM architecture experience, Nekkanti specializes in customer identity, enterprise CRM design, and post-purchase customer engagement for consumer technology organizations.