Biographical Information

Muthuselvan Renganathan

global head of CX, Mastek

Muthuselvan Renganathan is global head of CX at Mastek, with expertise in customer experience transformation, CRM, digital engagement, and AI-led innovation. He helps organizations build connected, scalable CX strategies that improve service, loyalty, and business performance. At Mastek, he contributes to experience-led transformation as part of the company’s broader digital engineering, AI, and cloud capabilities.

Articles for Muthuselvan Renganathan

How CX Teams Can Keep AI Fatigue at Bay

Here are three disciplines that distinguish stalled rollouts from sustained results in AI-powered customer experience.