Vladimir Sterescu is president of CGS Global Outsourcing. Sterescu leads a diverse team of business process outsourcing (BPO) specialists across multiple regions, driving innovative solutions for clients in the call center solutions and customer experience space. Since joining CGS more than 20 years ago, Sterescu has held key leadership roles, including country manager for CGS Romania and senior vice president of call center solutions for the EMEA region, where he’s led teams of over 2,500 professionals dedicated to providing innovative solutions and top-tier customer experiences across Europe.