Jennifer Lee is the president and Co-CEO of Intradiem, a company transforming customer service operations through dynamic workforce orchestration and people-first innovation. Lee’s career began on the frontlines of the contact center, where she learned firsthand the challenges and potential of customer service work. Over two decades later, she now leads a company she once supported from the inside, proof that empathy and accountability can coexist at scale. Jennifer joined Intradiem in 2015 as director of customer success. Since then, she has been chief strategy officer and chief operating officer.