Biographical Information

David Karandish

founder and CEO, Capacity

David Karandish is founder and CEO of Capacity, an enterprise SaaS company headquartered in St. Louis. Capacity is a support automation platform that uses AI to deflect emails, calls, and tickets so internal and external support teams can spend more time doing their best work. Prior to starting Capacity, Karandish was the CEO of Answers Corp., which he cofounded in 2006.

Articles for David Karandish

Why Bridging AI-to-Human Support Will Define CX in 2026

In 2026, customer experience leaders will stop debating AI versus human support and start competing on how seamlessly they can connect the two.