Biographical Information
Bright Hung
senior director, Capgemini Invent
Bright Hung is a senior director at Capgemini Invent, leading AI-enabled contact center transformation across industries. He applies advanced AI, data, and human-centered design to deliver intelligent, efficient, and empathetic customer and agent experiences.
Articles for Bright Hung
AI in the Contact Center: Transforming Value Creation
12 Jan 2026
AI automation has already shown its value for standardized, high-volume processes. Now, genAI and agentic AI can deliver humanlike service in less standardized interactions.