Sumit Sinha is a seasoned software engineering leader with more than 17 years of experience building large-scale technology solutions focused on customer experience, AI systems, and contact center innovation. He has led global engineering teams, architected intelligent platforms, and driven impactful transformations in both startup and enterprise environments. Passionate about conversational AI and next-generation user experiences, Sinha frequently shares insights on scaling technical teams, designing resilient infrastructure, and integrating emerging technologies into real-world systems.