Biographical Information
Madhuri Somara
product leader and AI strategist
Madhuri Somara is a product leader and AI strategist, with over a decade of experience building high-impact AI agent platforms at Microsoft and other leading tech companies. She specializes in transforming emerging technologies into solutions that enhance customer experience, cut costs, improve efficiency, and deepen user engagement. She frequently speaks on the future of AI in customer service, autonomous agents, and the evolving role of product leadership in a rapidly changing tech landscape.
Articles for Madhuri Somara
When Machines Become Teammates: The Next Era of Human Empowerment
12 Dec 2025
The future of customer success will belong not to those who automate the most but those who learn to collaborate best.