Biographical Information

Ellie Crawford

director of product management, Manhattan Associates

Ellie Crawford is the director of product management at Manhattan Associates. She has extensive experience in product management, research development, business analysis, and consulting. Crawford has previously worked at companies such as Anheuser-Busch InBev, Georgia Tech Intelligent Transportation Systems, and Eastman Chemical Company.

Articles for Ellie Crawford

Don’t Lose Track of Agentic AI’s Primary Purpose: Providing World-Class CX

Agentic AI is enabling autonomous support, help for human agents with complex queries, and real-time insights into customer behavior, which all adds up to a great CX.