Biographical Information

Maik Hummel

head of AI strategy, Parloa

Maik Hummel is the head of AI strategy at Parloa, a SaaS platform for conversational AI. Prior to this role, Hummel was the cofounder and CTO at Neohelden GmbH, working on a digital assistant for business. With a background in business informatics and information technology, Hummel has a strong foundation in both technology and business.

Articles for Maik Hummel

AI Voice and Chat: When to Prioritize Each for Maximum Customer Engagement

The question is not which approach is inherently superior, but rather which approach is better for your particular business, use case, and customer base.