Biographical Information
Miika Mäkitalo
CEO, HappyOrNot
Miika Mäkitalo is CEO of HappyOrNot, the company that created the globally recognized four Smileys. Over the past 15 years Mäkitalo has held several upper management roles and holds a Ph.D. in industrial engineering and management.
Articles for Miika Mäkitalo
One of the Big Retail CX Trends of 2024? Staff Friendliness
05 Nov 2024
Technology advancements and digital channels often dominate the conversation, but business leaders shouldn't overlook the power of human connection.