Altitude Software Releases vBox 5

Altitude Software, a provider of unified customer interaction solutions, today released Altitude vBox 5, an enterprise-grade SIP server for contact centers.

Altitude vBox is based on open-source Asterisk optimized for usability, performance, fault tolerance, scalability, and direct integration with Altitude uCI. It turns any regular computer into a unified communications server.

Altitude vBox features include the following:

• A complete VoIP ACD with multichannel contact center features support;
• Optional embedded softphones;
• Least-cost routing and click-to-call for customers, including those using Skype, into the contact center;
• New coaching and recording functionalities;
• High system scalability, reliability, and availability through clustered architecture and new preventive maintenance tools; and
• Web-based management GUI.

"Altitude vBox has been winning market recognition as a free, open, and reliable SIP server software designed for contact centers' business needs," said Miguel Lopes, marketing vice president at Altitude Software, in a statement. "Altitude vBox 5's new architecture scales up to thousands of users while specifically optimized for contact center usage. It now helps improve the customer experience with features such as click-to-call and integrated recording."

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