• October 10, 2013

inContact Announces inView Operations Management Solution for Contact Centers

inContact, a provider of cloud contact center software and contact center agent optimization tools, yesterday released a new stand-alone operations dashboard, inContact inView powered by ClearView. inView combines real-time performance data from disparate systems with business improvement processes to help contact centers better manage operations.

The inView Operations Management solution offers the following capabilities:

  • Cloud-based performance dashboard pre-integrated with inContact;
  • Ability to identify correlations across data sets;
  • Integration of key performance indicators for a unified agent performance score; and
  • Customized management, supervisor, and agent dashboards.

"inView dashboards deliver real-time data and business intelligence for all levels of call center operations," said Paul Liljenquist, president of ClearView, in a statement.

"Many of our mutual customers have reported tremendous business value that goes far beyond simple reporting," said Paul Jarman, inContact CEO, in a statement. "With the inView management tool, contact center executives can monitor and tune daily operations to achieve their key performance metrics."

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