Comm100 Upgrades Live Chat for Use on Mobile Devices
Comm100, a provider of enterprise-level customer service and communication solutions, has upgraded its Comm100 Live Chat solution to further optimize its capabilities for mobile devices.
The upgrade includes a completely redesigned visitor interface for mobile devices. Mobile users can now access optimized visitor-side windows, such as the pre-chat, chat, post-chat rating, and offline message windows, which are now completely redesigned in layout and size for mobile viewing.
The upgrade also includes an updated app for iPhone and iPad devices that enables operators to remotely chat with Web site visitors. This new app features a redesigned user interface with improved aesthetics and more user-friendly functions. A new step-by-step wizard within the app guides users on how to begin interacting withvisitors within minutes after signup. A visitor simulation feature provides new users with some test experiences so they can become familiar with operating the Comm100 Live Chat interface.
"We understand the shift to mobile is occurring on both sides—the consumer and the business,—so we make sure our solutions proactively change along with the times," said Kevin Gao, founder and CEO of Comm100, in a statement. "Comm100 focuses a considerable amount of its resources on streamlining the user experience with an emphasis on design and usability, because those features encourage adoption throughout our client's organizations. Our Comm100 Live Chat solution is now fully optimized for mobile users, a groundbreaking feature that is not offered by most competitive solutions."
Best Practices for Personalizing Live Chat Solutions
Focus on relevant experiences to extract maximum value from customers.