NetReflector Releases Fixed-Cost, Rapid Implementation VoC Hubs
NetReflector yesterday released VantagePoint VoC Hubs, a suite of bundled, fixed-cost, feedback solutions designed to streamline voice of the customer measurement programs.
NetReflector's new suite of VoC Hubs are fully customizable, can be implemented in as little as four weeks, and can address the full range of VoC touch-points, including call center monitoring, customer/partner/employee satisfaction, Web site feedback, and product/service satisfaction.
The new suite of VoC Hubs from NetReflector is architected and hosted on the company's VantagePoint EFM Software platform. VantagePoint VoC Hubs are turnkey solutions that include custom program design consulting, survey development, data collection/hosting, detailed reporting and analysis, and ongoing project management. VoC Hubs are available as a bundled solution for companies looking for a comprehensive single-vendor approach or as individual feedback modules for companies needing to fill critical gaps in their current VoC programs.
"With no set of clear directions available, organizations are now looking beyond the crowd of technology-only vendors and seeking managed solution partners that can provide the critical know-how needed to design and implement effective VoC programs," states Gary Nicholas, president at NetReflector, in a statement. "We work with customers to reduce the complexity and time to value of VoC programs and deliver focused insights that help them link VoC activities with business performance."
Listening to the Voice of the Customer
As companies adopt voice of the customer solutions, customers expect them to act on their feedback.