• January 31, 2012

Nimsoft Releases Localized Service Desk Solution

Nimsoft has released the first localized version of Nimsoft Service Desk Software as a Service (SaaS) solution, a component of Nimsoft Unified Manager that enables enterprises to manage and resolve IT issues with SaaS tools. Localized for an increasingly global user base, Nimsoft Service Desk is now available in Spanish, Brazilian Portuguese, simplified Chinese, and Japanese.

Nimsoft Service Desk continues its distinctive approach to service management, which entails operators selecting next actions for trouble tickets rather than simply assigning them a status. By combining localized language support with existing automated action-based ITIL-compatible workflows, Nimsoft helps operators speed ticket resolution by reducing the chance for misunderstanding, and lessening the time tickets spend waiting for operator intervention.

The latest version features several other enhancements that will help Nimsoft customers further improve the availability and performance of their IT environments while also reducing their overall cost of IT operations. These include the following:

  • Configuration item-driven approvals: help manage and automate change management and other types of approval workflows;
  • Advanced search module: lets users save their personalized service management information searches across any relevant ITSM data for ad-hoc reporting;
  • Upgraded reporting engine: improves scalability and reporting performance.

"Booming adoption of the cloud by emerging enterprises and MSPs in Latin America and Asia is fueling the demand for SaaS solutions that enable effective management of both cloud and traditional IT environments," said Chris O'Malley, Nimsoft's CEO, in a statement. "With the success Nimsoft has achieved in these regions, it made sense to offer customers localized versions of our solution that didn't require technicians to work in English."

Nearly a third of the growing Nimsoft Service Desk customer base is in Latin America and Asia, including PRIMEHOST and IT Partners in Brazil, ISC Integration in Mexico, and Olive Solutions in India. In addition to licensing Nimsoft Service Desk, many of these customers also use Nimsoft Monitor, the other core component in the Nimsoft Unified Manager solution.

"Customers in Brazil are very interested in services in the cloud," said Arnaldo Bosco Mascarenhas, business director at F9C Global Security, a Brazilian service provider. "Having Nimsoft Service Desk available in Portuguese will be a great benefit and a competitive differentiator in many cases as we roll out our service offerings to the local market since it will enable us to communicate with our customers in their own language."

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