• November 17, 2011

Provide Support Introduces Social Media Chat Service for Facebook

A new social media customer service application from Provide Support allows owners of corporate, association, and non-profit Facebook pages to offer live chat service to their visitors.

The new Provide Support social media app allows visitors to ask questions about a company's products, services or the company itself. They will be able to get answers much quicker than if they called a typical customer service hotline.

New customers will need to log on to the Provide Support Web site to create an account. Provide Support offers a 10-day, no obligation trial account and is currently offering an introductory special of 10 percent off all one-year prepaid plans to new customers using the promo code FB2011.

The Facebook social media chat service was inspired by Reliant Business Products, an office supply distributor in the greater Houston area and a Provide Support client for one and a half years. Steven Woodall, systems administrator, tinkered with the Provide Support application back in December 2010 and was able to embed it into his Facebook page.

"Customer service is paramount to the entire Reliant team," Woodall said. "As more of our business migrates to the Web, we wanted to make sure that we provided our customers with an easy way to reach out to our service team for any order or product question they might have. We were able to easily integrate Provide Support's live chat button and insert it into our Facebook page. Customer reaction has been very favorable, with clients calling and writing to us to let us know how convenient it is for them to be able to click our chat button and get the support they need."

"Facebook is the most successful social media network on the Web. Being able to use a live chat tool to assist visitors and get closer to their followers is a very social way of providing enhanced customer support," said Sergiy Skugaryev, CEO of Provide Support.

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