CRM Around the Globe

41 percent of executives in Australia and 35.6 percent in India plan to substantially increase their investment in CRM

45 percent of managers in China believe IT will affect revenue growth most within the CRM/customer service areas

58 percent of executives in Singapore expect IT to have the greatest impact on improved customer service

30 percent of top execs in South Korea view customer service as a key competitive advantage in periods of economic growth Executives in the United Kingdom say integration of processes and CRM are the top two areas in which technology will have the greatest impact on revenue growth over the coming 12 months.

Free

for qualified subscribers

Subscribe Now Current Issue Past Issues