ICL Partners with Netonomy

Netonomy, an electronic self-service software vendor for the wireless industry, said it has inked a deal with solutions integrator ICL. Under the new deal, ICL will sell, integrate and support solutions based on Netonomy's flagship MyNetonomy application, which enables consumers to manage their relationship with their communications service providers. For instance, MyNetomomy lets consumers activate subscriptions, buy products and services, resolve problems themselves, and manage their accounts online. Communications service providers offering MyNetonomy to its customers hope to improve customer service and reduce churn. They also want to save money by letting customers help themselves. Gartner Group reported that a customer interaction via the Web costs 24 cents as opposed to $5.50 for a traditional telephone call through a call center. For London-based ICL, the European IT services arm of the Fujitsu Group, the Netonomy partnership provides a new angle to selling customer management -- that is, customer management that is grounded in consumer-to-business, not business-to-consumer. The nearly 18,000-employee firm's customers include Sampo, Air Miles, Thomas Cook, among others. "We were looking for a product specifically designed to meet the requirements of our clients in the communications industry, including rapid deployment time scales," said Christopher Mellor, head of revenue management at ICL in a prepared statement. "MyNetonomy is the best product in the market offering this." Netonomy, with headquarters in Boston and Paris, also touts an impressive array of telecom customers, including: Bouygues Telecom; Cegetel; Mobistar; Telecom Italia; Vodafone; and WIND.