ServiceNow Launches Autonomous CRM Engine

ServiceNow has launched Autonomous CRM Engine to accelerate CRM implementations for companies stuck in overly complicated legacy platforms.

Autonomous CRM Engine helps companies discover how their CRM is used today, transform those business processes, and then deploy ServiceNow CRM in weeks. Once live, Autonomous CRM Engine continuously watches the environment and can catch configuration drift and misconfigurations before they turn into support tickets or disrupt the business.

ServiceNow Autonomous CRM Engine helps companies do the following:

• Discover how customers actually use their current CRM by mapping their business processes, workflows, custom objects, and integrations, including how each is defined, configured, and connected within their own environments.
• Design a transformed future state built on ServiceNow industry best practices.
• Build and deploy approved changes directly into the ServiceNow environment.
• Monitor continuously and help catch configuration drift and misconfiguration before they become support tickets.

"We redefined what an enterprise CRM can be. Now we're redefining how fast enterprises can deploy and scale it," said John Ball, executive vice president and general manager of CRM and industry workflows at ServiceNow, in a statement. "Autonomous CRM Engine shortens the move from legacy systems to AI-native CRM to weeks, giving enterprises a practical path off legacy CRM platforms."