Infobip Integrates with Hiya

Cloud communications platform provider Infobip has integrated Hiya's Caller Reputation and Number Registration capabilities into its voice offering, helping organizations strengthen trust in outbound voice communications and improve visibility into how business calls are perceived across networks.

Through the integration, Infobip customers can register their businesses, undertake a vetting process, and then add their outbound numbers to tell operators who is behind each number and reduce the risk of calls being labeled as spam or blocked altogether. Customers can also access reputation insights through Infobip to monitor number health, identify negative trends, and improve dialing practices where needed.

"Trust is the foundation of effective voice communication," said Mijo Soldin, vice president of voice and telecom strategy at Infobip, in a statement. "By integrating Hiya's Caller Reputation capabilities into Infobip's voice offering, we're helping businesses better understand how their outbound numbers are perceived across networks. That visibility helps enterprises strengthen caller identity, improve calling practices, and support more trusted customer interactions."

"Legitimate businesses shouldn't lose calls because the network doesn't know who they are. With this partnership, Infobip customers can register their businesses and numbers through Hiya and see how those numbers are really being labeled, so operators know who's calling and businesses know what to fix. That is how we make the phone worth answering again," said Alex Algard, CEO and founder of Hiya, in a statement.