Intradiem Introduces Dynamic Workforce Orchestration

Intradiem today announced Dynamic Workforce Orchestration (DWO) for customer service operations where demand, available capacity, and technology are constantly changing.

Intradiem DWO uses live operational data and automated action to continuously align people, work, and technology to help organizations improve productivity. It identifies changes in workforce demand and available capacity, then turns that intelligence into automated action in real time.

DWO is powered by Intradiem's Harmoniq platform, which connects with workforce management, customer service, and back-office systems. The platform provides a unified source of real-time intelligence and automated action across workforce operations, helping organizations respond as conditions change.

"Planning for demand alone is no longer enough," said Jennifer Lee, president and co-CEO of Intradiem, in a statement. "Customer demand shifts throughout the day, work moves across teams and channels, and employees increasingly work alongside AI and automation. Dynamic Workforce Orchestration connects up-to-the-minute intelligence with real-time execution so organizations can continuously put the right resources in the right place and deliver more responsive customer service."