AskNicely Partners with JAVLN

AskNicely, a customer experience platform provider, and JAVLN, the insurance broking software company behind JAVLN Officetech, have partnered to help insurance brokerages deliver a more consistent, responsive client experience.

JAVLN Officetech keeps client documents, correspondence, tasks, and workflows in one place inside Microsoft 365. AskNicely captures real-time client feedback at key policy and claims touchpoints, flags at-risk clients early, and coaches front-line teams on the behaviors that drive retention and referrals.

"AskNicely and JAVLN have been solving the same problem from two different angles for a while now," said AskNicely CEO Tony Ward in a statement. "JAVLN runs the business; we help brokers hear their clients. Formalizing this partnership and working toward tighter integration between the two platforms means less manual work and a much clearer signal on which clients need attention."

"Clients stay when they feel looked after well before renewal comes round. JAVLN Officetech gives brokers every client's history in one place, summarized in about a minute, and AskNicely shows how that client is feeling right now. Together they give brokers the full picture and a head start on the conversations that keep clients," said Dale Smith, CEO of JAVLN, in a statement.