Toast Adds Toast IQ Team and Expanded Toast IQ Grow

Toast, a technology provider for restaurant and retail businesses, today introduced Toast IQ Team, a labor management solution, and an expansion of Toast IQ Grow, its marketing solution.

Toast IQ Grow and Toast IQ Team offer unique features integrated into the Toast platform, grounded in the user's own sales, employee, and guest data and with context on both the user's business and the jobs to be done.

"While every operator wants a packed house or a line out the door, higher volume often brings higher operational complexity," said Mike Miller, chief product officer at Toast, in a statement. "We continue to build on our vision for the Toast IQ ecosystem to take on the heavy lifting for restaurants and retailers, especially in the heat of a busy shift. The enhancements to Toast IQ Grow are engineered to attract more guests to an operator's front door and keep them coming back, while Toast IQ Team is designed to start tackling back-office work that comes with that growth. Toast is building agentic solutions that deliver real outcomes."

Toast IQ Team combines forecasting, agentic scheduling, and gamification with payroll and tip management. The new features include the following:

• Sales forecasting, which uses historical POS data to help operators plan staffing around anticipated demand.
• Scheduling Agent, which builds a complete schedule in seconds based on employee availability, expected sales, and overtime risk.
• Team Performance, which lets operators launch in-platform contests to help motivate staff around high-margin specials, with live leaderboards in MyToast, Toast's mobile app for restaurant and retail employees.
• MyToast employee app, which gives staff one place on their phones to view schedules, swap shifts, check earnings, and track contest leaderboards.
• Tips Manager, which automates tip pool calculations and provides digital receipts .
• Payroll Benefits, which lets operators offer health insurance and 401(k) plans integrated directly with payroll.
• Timekeeping in Toast POS, which syncs schedules directly with the POS so operators can monitor early clock-ins and shift end times.

Toast IQ Grow, introduced earlier this year, combines agentic AI with a dedicated human marketer to help run digital marketing. New SEO, Reviews, and Offers agents are all grounded in each business's own Toast data. The updates include the following:

• SEO Agent, which continuously reviews online presence and Toast data to identify what might be limiting businesses' discoverability across traditional and AI-powered search, then provides actionable, tailored recommendations to close those gaps, such as highlighting a trending menu item.
• Photography Services with two photoshoots a year with a professional photographer, providing edited photos that put a business's website and listings in their best light.
• Reviews Agent, which helps keep online reputations favorable, prompts guests for reviews, and gives unhappy guests a direct channel to share feedback so operators can respond quickly.
• Offers Agent, which recommends offers around set goals, such as welcoming a new guest or winning back a lapsed one, built on guest and transaction data.
• Marketing Agent, which acts as an always-on marketing strategist and copywriter, analyzing data to build personalized email, SMS, and social campaigns .
• Menu Agent, which identifies and executes menu optimizations like improved descriptions, finds missing or weak digital menu content, and makes pricing recommendations.
• Answering Agent, which helps answer the phone.
• Toast IQ Configurable Agents, which enables operators to set up AI agents from prebuilt templates for catching missed clock-outs before payroll closes, flagging an unusual void within the hour, or forecasting how much of each item to prep before the kitchen starts.

Toast also made other improvements to its existing technology, including the following:

• Toast Web, the Toast IQ AI assistant, and the software running on Toast Go handhelds and terminals are now available in Spanish, Simplified Chinese, and Québec French.
• Toast Fuel brings fuel operations and payments onto Toast's retail platform.
• Toast Tables Seamless Checkout, which lets guests save a payment method when booking through Toast Tables and pay automatically at the end of the meal.
• Toast Tables Ticketing, which lets restaurants sell tickets for special events directly through Toast Tables, connecting ticket sales, payments, and guest data in one place.