Yelp and Hatch Advance Voice AI for Restaurants and Service Pros with OpenAI's GPT-Live-1
Yelp has integrated GPT-Live-1, OpenAI's latest voice model featuring a full-duplex voice architecture, which enables conversations to include natural pauses, interruptions, and overlapping speech, into Yelp Host, its voice artificial intelligence solution for restaurants, and Hatch, its AI communication platform for service businesses.
By integrating GPT-Live-1 as the technology that interacts directly with callers within each product's deep business data and purpose-built intelligence, Yelp Host and Hatch deliver natural conversations with call handling that understands business context and takes action. Callers can interrupt, change topics mid-sentence, or speak to people in the background, and the AI adapts. The voice AIs can also detect the caller's tone, such as excitement, frustration or impatience, and respond appropriately. They can also now automatically detect and respond to callers in nearly any language.
With the addition of GPT-Live-1, callers now experience a more natural conversational flow, improved turn-taking, and smoother handling of interruptions and background noise. This is reflected in more Yelp Host callers speaking in full, natural sentences during early testing, rather than short voice commands. GPT-Live-1 also delivers sharper post-call transcription accuracy, giving restaurant operators cleaner records of every conversation.
"We're excited to be among the first to integrate GPT-Live-1 into Yelp Host and provide the leading AI voice solution for restaurants," said Akhil Kuduvalli Ramesh, chief product officer of Yelp, in a statement. "Powered by our reliable business data and frontier tech stack, Yelp Host's value to restaurants is not only how it sounds, but how deeply it understands each restaurant's operations. With GPT-Live-1, every call is more conversational and responsive. Yelp Host now gives restaurants an advanced voice AI that delivers exceptional guest experiences, captures revenue opportunities they may have otherwise missed, and helps staff focus on serving guests instead of answering the phone."
"Hatch is among the first platforms to integrate OpenAI's GPT-Live-1, and we're thrilled to deliver a new, more natural real-time voice AI experience for service businesses," said Chris Bache, co-founder and CEO of Hatch, in a statement. "Great voice AI requires more than a great voice model. We've dedicated years to building the intelligence that understands how service businesses operate, from technician availability and service areas to scheduling rules and emergency routing. GPT-Live-1 transforms how the conversation feels, and Hatch provides the operational intelligence that turns those conversations into booked jobs."
"We're bringing GPT-Live-1 to the API so developers can build more natural, powerful voice experiences by pairing it with their choice of models and tools," said Teri Yu, multimodal product lead at OpenAI, in a statement. "It's exciting to see customers like Yelp and Hatch use these capabilities to solve everyday problems for local businesses, from handling reservation calls to scheduling repairs, and bring the benefits of AI to more people."