Upland Partners with Carahsoft

Upland Software, a provider of enterprise intelligence, and Carahsoft Technology, a government IT solutions provider, have partnered. Carahsoft will serve as Upland's master government aggregator, making the company's knowledge management and contact center solutions available to the public sector through its reseller partners and government contracts.

"We are pleased to partner with Upland to bring its innovative knowledge management and process guidance technologies to the public Sector," said Victoria Ritter, sales director and overseer of the Upland Software Team at Carahsoft, in a statement/ "Government agencies are focused on modernizing service delivery, and Upland's technology provides secure, integrated platforms to amplify both employee and citizen experiences. Carahsoft and our reseller partners are dedicated to providing agencies with trusted, modern solutions that increase efficiency and serve potential, and this partnership achieves exactly that."

Through this partnership, Carahsoft will distribute the following:

• Upland RightAnswers, a knowledge platform for customer support teams.
• Upland Panviva, which delivers AI-powered, real-time guidance to contact center agents through AI conversational search.
• Upland BA Insight, which enables organizations to access, prepare, and deliver trusted enterprise data for AI, search, and intelligent agent experiences
• Upland InGenius, which integrates CRM and call center systems.

"Carahsoft's expertise and extensive reach in the government space makes them the ideal partner to serve the public sector more effectively," said Dan Doman, chief operating and product officer at Upland Software, in a statement. "Together, we are in a unique position to empower government agencies to improve their security and compliance posture, accelerate procurement, and ultimately, deliver better service. By combining our advanced knowledge management solutions with Carahsoft's trusted distribution, we can activate agencies' information into intelligence, strengthening compliance, boosting productivity, and driving better outcomes for the people they serve."