Eckoh Acquires Quality Xperience

Eckoh, providers of customer engagement solutions for human and artificial intelligence agents, has acquired Quality Xperience (QX), a U.K. provider of conversational AI solutions, expanding Eckoh's capabilities to help companies design, deploy, and secure customer interactions, whether building new agentic solutions or integrating securely with existing enterprise platforms. Financial terms of the deal were not disclosed.

"With today's acquisition, we are formalizing a successful, year-long partnership between Eckoh and QX while expanding our ability to meet our clients' evolving AI needs," said Nik Philpot, CEO of Eckoh, in a statement. "Enterprise AI requires the highest levels of performance and security. By combining QX's expertise in conversational AI with Eckoh's decades of leadership in secure customer engagement, we're bringing together the capabilities needed to accelerate enterprise-wide adoption with greater speed and confidence."

With this acquisition, Eckoh can now help customers do the following:

• Design, build, deploy, and optimize end-to-end customer experiences.
• Implement secure agentic AI across voice and digital channels.
• Protect every customer interaction with payment and data security.
• Accelerate AI adoption with enterprise-ready governance, security, and scalability.
• Drive stronger customer experiences and measurable business outcomes through continuous, data-driven optimization.

"QX was founded on the belief that AI should deliver real business value," said Serkan Ibrahim, co-founder of QX, in a statement. "Joining Eckoh allows us to deliver that vision on a much larger scale for our existing customers and partners and makes it easier for enterprises to turn AI strategy into trusted customer experiences."