transcosmos Evolves Its CX Platform into trans-DX Plus for Support

transcosmos has added artificial intelligence agent capabilities to trans-DX for Support, its customer experience platform, evolving it into trans-DX Plus for Support.

Under a partnership with vottia, a company specializing in AI agent technologies, trans-DX Plus for Support now features autonomous AI agents for customer interactions. By incorporating these AI agents, trans-DX Plus for Support delivers Human x AI hybrid operations. The solution combines vottia's latest AI agent technologies, including multi-large language model functionality and encryption capabilities, with transcosmos own contact center infrastructure and knowledge.

Key AI agent features of trans-DX Plus for Support include the following:

• Advanced hybrid operations that augment and integrate humans and AI.
• Multi-LLM functionality that enables organizations to choose from multiple generative AI models, including OpenAI and Google Gemini, even after deployment.
• Encryption and guardrails that enable rigorous risk control.
• Integration with transcosmos's communications infrastructure.