Teneo.ai Launches Agentic AI for Major Household Appliance Brands

Teneo.ai, a customer service automation provider, has expanded its Teneo 8 platform with artificial intelligence agents for the major household appliances industry.

Built for high-friction service journeys, Teneo Enterprise Agentic AI ;combines large language model-driven conversations with a deterministic intelligence layer and multi-LLM orchestration so appliance providers can scale automation across voice and digital channels without sacrificing control, accuracy, or protection of personally identifiable information (PII).

Teneo 8 supports the most common and costly appliance interactions, including connected-product troubleshooting, warranty and repair orchestration, installation scheduling, and post-repair follow-up.

Lifecycle Stage	What the AI Agent Handles
Pre-Purchase	Answers product questions, compares models, checks availability, validates dimensions and requirements (power, water, venting), and guides customers to the right SKU based on needs
Delivery and Installation	Delivery status and changes; pre-install checklists; site readiness; installer scheduling; confirmation messages; escalation when constraints are detected
Onboarding	Warranty registration, proof-of-purchase capture, account setup, Wi-Fi/app pairing guidance and privacy-consent flows where required
In-Home Use	Guided troubleshooting, safe step-by-step checks, usage tips, error code interpretation, and remote handoff to live support with full context
Service and Repair	Validates symptoms, checks warranty coverage, identifies likely parts, offers appointment windows, books service and sends reminders and status updates
Parts and Consumables	Identifies correct part numbers, checks stock and lead times, supports ordering, tracks shipments, and manages parts returns where applicable
Warranty and Protection	Eligibility checks based on serial number and date, policy-aware claims intake, case creation, updates, and exception routing to specialists
Safety and Compliance	Recall eligibility checks, next-step guidance, secure verification before disclosing sensitive account info or initiating service actions
Sustainability	Promotes repair options, maintenance plans, energy-saving tips, and compliant documentation flows aligned to repairability requirements and consumer protections.

"Major appliances sit at the center of the home, and when they fail, customers want immediate help that is accurate and actionable," said Per Ottosson, CEO of Teneo.ai, in a statement. "With Teneo 8, appliance brands can automate the highest-impact service journeys, from troubleshooting and warranty validation to booking repairs and checking parts availability, while maintaining the governance, privacy, and reliability required to protect customers and the business."