Responsive Launches TRACE Score for AI-Generated Content

Responsive, a provider of strategic response management (SRM) software, has introduced TRACE Score, a scoring system that evaluates Responsive artificial intelligence-generated responses according to five key dimensions: trustworthiness, relevance, accuracy, completeness, and explainability.

"TRACE Score isn't just a confidence metric; it sets a new standard for evaluating AI-generated answers," said AJ Sunder, chief product officer and chief information officer of Responsive, in a statement. "It empowers organizations to adopt AI with confidence, knowing that every recommendation from Responsive AI meets rigorous quality thresholds."

After its evaluation, the system provides a numerical score from zero to 100 with insights into areas for improvement. High TRACE scores indicate responses that are more reliable, while lower scores flag areas requiring further review.

In addition to the TRACE Score, Responsive also introduced AI agents built for sales and proposal teams. Responsive AI agents execute complex response workflows while collaborating with human teams. Current agents include the following:

• Document Shredding Agent, which scours complex documents to provide a high-level summary.
• File Mapping Agent, which automatically ingests and organizes complex documents to identify key sections, questions, and answers in the Responsive platform.
• Answering Agent, which creates tailored, comprehensive first-draft responses in minutes and will always cite its sources.

"The business of responding is the business of winning, but it's harder than ever as requests for information continue to multiply and companies struggle to harness siloed company information they can't fully trust," said Ganesh Shankar, CEO of Responsive, in a statement. "Our AI agents help companies boost win rates and drive profitable growth by drawing from only the most current, compelling, and compliant customer-facing information  and mitigate risk by backing every output with a TRACE Score that evaluates the quality of answers and explains the reasoning and sources used to craft them."