Theatro and Opterus Partner on a Retail Task Management Solution
Theatro, providers of a voice-controlled mobile app platform for the hourly workforce, and Opterus, a provider of web-based store communications and task management solutions, today announced a partnership to improve associate communication and in-store task management.
Tapping into the Internet of Things (IoT), intelligent voice assistants, and new workforce-optimized apps, Theatro users will leverage their personal intelligent assistant to directly interact with Opterus' OpsCenter task management software to receive, create, and manage tasks using voice. In addition to measuring and improving operational compliance, OpsCenter communicates corporate policy, manages day-to-day objectives and tasks, and handles issues between corporate office and store locations.
Through this partnership, retailers will be able to send real-time alerts and contextual information directly to the ear of specific store employees. They can improve accountability for urgent tasks as high-priority tasks in the OpsCenter. The Theatro Request & Respond app requires store employees to accept task ownership and can escalate to leadership if required. The Theatro Store Task List app, integrated with Opterus, will provide corporate and regional teams with insight into daily store tasks to maximize and allocate labor dollars to support daily business needs.
"Creating more efficient task management processes is essential for delivering the level of service customers expect," said Chris Todd Verlin Youd, senior vice president of partners at Theatro, in a statement. "The partnership between Theatro and Opterus will enable retailers to seamlessly receive and complete tasks without the need to check a PC, be tethered to a hand-held application, or break contact with the customer. With Opterus we are helping retailers create an agile, on-demand workforce capable of carrying out tasks and requests quickly and accurately."
"Today's stores are a bustling and intricate ecosystem that's working hard to complement and keep up with digital commerce," said Gary Stonell, vice president of business development at Opterus, in a statement. "As such, it's necessary for retailers to invest in technology that keeps associates informed and coordinated to ensure maximum efficiency and customer satisfaction. We're excited to work with Theatro to bring our task management system to associates at the speed of voice."