• July 10, 2018

BirdEye Launches Mobile Webchat and Messenger

Customer experience platform provider BirdEye has released mobile Webchat software designed specifically for local businesses to turn their website visitors into new customers by converting all incoming chats from them into text message conversations. BirdEye also launched its Messenger service that brings all customer communication into one inbox.

With BirdEye Webchat, local businesses can generate more leads from their websites; businesses are alerted instantly on their mobile apps whenever website visitors are looking for information. The Webchat conversation is automatically converted into text messaging.

With BirdEye Messenger, all customer communication, including Webchat conversations, can be managed in one place. Businesses can answer questions, schedule appointments, send reminders,get new reviews, announce promotions, and more from Messenger.

"Today's live chat and messaging software just don't cut it for local businesses. Those tools work when someone is sitting in front of a computer, but local businesses are always on-the-go," said Neeraj Gupta, chief operations officer at BirdEye, in a statement. "We wanted to build a way to alert any business when a new prospect arrives on their website so they can start talking to them, whether they're in their office or at the beach."

Local businesses can add BirdEye Webchat to any or all pages of their websites and customize the chat experience to fit their brands. A

BirdEye Webchat and Messenger are currently available to selected customers and will be widely available starting August 1. Messenger will be added to all existing and new accounts at no additional cost.

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