Infinity CCS Partners with Connexica
Infinity CCS has partnered with Connexica to offer an analytics suite that includes a data discovery and management (DDAM) module specifically designed to help companies become compliant with the European Union's General Data Protection Regulation (GDPR).
While indexing customer data, DDAM also creates a single customer view that allows agents and other staff to access intelligence from a single user interface.
"If your organization is carrying out call center activities on behalf of a client, you'll need to ensure that everything you do in relation to that client's customer data is detailed in your service agreement, contract, or whatever legal framework you have in place. Our solution and partnership with Connexica is enabling us to quickly and cost-effectively help businesses to do this," said Geoff Land, managing director of Infinity CCS, in a statement.
"We are delighted to partner with Infinity CCS and to work on a number of exciting projects, including GDPR and the single customer view. The Infinity Platform combined with our own CXAIR Platform has the ability to create market-leading solutions designed to help organizations to achieve the unimaginable in relation to data insight and analytics," Jenny Jones, marketing coordinator at Connexica, said in a statement.
The DDAM module can be delivered on its own, as part of the analytics suite, or alongside the full Infinity Platform.