Aspect Software Acquires LinguaSys
Aspect Software, a provider of cloud-based consumer engagement, workforce optimization, and back-office solutions, has acquired LinguaSys, an interactive text response (ITR), near-real-time text translation, and natural language user interface provider.
LinguaSys' text-based natural language understanding (NLU) capability combined with Aspect CXP, will transform one-way notifications, such as outbound text, into automated, conversational self-service dialogues. The addition of the LinguaSys NLU solution addresses the growing consumer demand for using messaging services, such as SMS, Facebook Messenger, or Twitte,r for customer service and support conversations, the companies said.
"LinguaSys brings highly flexible support of natural language understanding for multilingual text messaging solutions to Aspect’s self-service CXP Platform," said Dan Miller, founder and lead analyst at Opus Research, in a statement. "It will be a major source of differentiation as consumers around the world engage with their selected companies through micro-blogs, messaging platforms, and social networks."