Pronexus to Add Voice and Data Call Flow Development in VBVoice
The newest version of Pronexus' flagship product, VBVoice, set to be released this fall, will offer simultaneous, dual-channel development that allows interactive voice response (IVR) developers to build visual representations of IVR call flows for Web and mobile. This patent-pending technology adds the power of data to traditional IVR applications.
The new product allows developers to design and create voice and data solutions simultaneously. VBVoice, now with VisualConnect, will allow application developers to double their productivity with little additional effort. Dual-channel developing will be as easy as selecting a check box; there will be no search for a third-party vendor to build an app to activate the data channel. Dual-channel data and voice applications will be available with a single click. End users will now access self-service menus using their voice or by touching the screen of their smartphones for applications such as banking, retail, travel, and utilities.
"Offering one-step dual-channel IVR development to our customers speaks to our longstanding goal of facilitating powerful, painless, and low-cost IVR developing," said Gary T. Hannah, CEO of Pronexus, in a statement. "We are looking forward to the official launch this fall."