Janrain Launches Customer Care Portal
Janrain, a provider of customer identity management technology, today launched its Customer Care Portal, an administrative tool for customer care teams to view and access social profile data on their customer bases.
This new offering will provide customer care agents with details about the psychographic characteristics of their customers, including likes, interests, and other data from social profiles.
In addition, the Customer Care Portal provides everything a customer care team would need to be able to change sensitive customer data with the right corporate oversight and robust agent management controls.
The Customer Care Portal's functionality enables authorized representatives to create, search for, and modify customer profiles while maintaining strong access controls and audit trails to deliver accountability. Key features of the Customer Care Portal include the following:
- An intuitive interface for searching and editing customer records. It is aligned with terminology and workflows customer service teams already use.
- Role-based configuration tools that permit customer service agents and managers to maintain customer records associated with specific properties and organizations within the business.
"Janrain has long offered improved efficiency, allowing customers to manage their own profiles," said Larry Drebes, founder and CEO of Janrain, in a statement. "Sometimes a customer just needs to speak to someone in real time. Customer care teams can now view the data and manage the processes using the same data as the customers themselves."