Prosperity Becomes More Prosperous with Total Expert
02 Oct 2023
The home mortgage lender boosts business with the vendor's customer intelligence tool.
The Cloud Is Where Radial Wants to Be
02 Oct 2023
The move to Verint's cloud-based Workforce Management pays off.
ZS Generates Data and Leads with ON24
04 Apr 2023
ON24's digital tools become the consulting firm's number-one source of leads.
Sugar Paints a Better Picture for Kelly-Moore
04 Oct 2022
The paint retailer is saving sales reps time with SugarCRM.
Amazon Connect Boosts Customer Service for Traeger Grills
02 May 2022
The outdoor cooking equipment manufacturer is on fire since implementing AWS contact center technology.
Plante Moran Builds a Wealth of Engagement with ON24 Target
30 Nov 2021
The financial firm maintains customer contact with the online events platform.
Great American Home Stores Shift to Digital
07 Jul 2021
The retailer built its business during the pandemic with LeadsRx
Talroo Energizes Solr Search Engine with Lucidworks
30 Apr 2021
Lucidworks' Fusion is returning faster search results for Talroo customers.
Five9 Projects Get Simpler with FinancialForce
20 Jan 2021
FinancialForce provides complete business visibility for the contact center provider
Fabriik Manages Growth with SAP
30 Nov 2020
SAP's Customer Experience suite helps the financial services company handle rapid growth
Access the ICMI Agent Experience Toolkit
25 Feb 2020
To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.
The State of Customer Service Automation 2019
30 Sep 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
GardaWorld Freshens Its Service Capabilities
28 May 2019
Freshworks helps the armored car services provider keep the money moving
Vibrant Credit Union Moves to Video Banking with Sharpen
26 Nov 2018
Sharpen's cloud contact center platform enables customers to use video kiosks at Vibrant's branch locations
ICS+ Streamlines Its Business with Salesforce.com
01 Oct 2018
The automated systems provider has broken down silos thanks to its Salesforce suite
TENMAT Builds Revenue with PipelineDeals CRM
01 Oct 2018
The manufacturing company uses its CRM to increase sales by 30 percent
Silicon Labs Gets More Nimble with Adobe Experience Manager
01 Jul 2018
Flexibility and increased customer insight are among the benefits
Rack Room Shoes Steps Up Its Customer Engagement with Salesforce.com
01 May 2018
Thanks to the Marketing Cloud, the shoe retailer sees its email and text campaigns hit their stride
CRM Yields New Efficiencies for City Harvest
01 Nov 2014
The food rescue organization broadens its reach with Microsoft Dynamics.
Medical Alert Puts Five9 on Call
01 Oct 2014
In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.