Brinks Homes in on Streamlined Customer Service with Cresta
26 Jun 2025
The home security provider resolves 92 percent of calls on first contact.
TULA Skincare Boosts Conversions by 300 Percent with UserTesting
28 Apr 2025
The skincare brand tested its ShadeFinder tool with consumers before launching
BT Group Aims to Continue Customer Service Success
28 Apr 2025
The British telecom provider is expanding its use of Aimee, a Sprinklr-powered virtual assistant.
CaduceusHealth Gains Insight into Employee Activity
01 Apr 2025
Customer outcomes improve with remote employee tracking from Insightful.
Sun State Hauls in Increased Sales Productivity with SugarCRM
01 Apr 2025
Sugar Sell and sales-i help the truck dealership sell smarter and faster.
Park City Credit Union Brings Members Closer with Video
28 Feb 2025
Eltropy's unified digital platform helps rural credit union serve hard-to-reach customers.
Magellan Fulfills Its Translation Mission
18 Mar 2025
Mission Cloud Services helps MagellanTV bring its content to a wider audience.
Specialized Bicycles Rides with eGain
22 Nov 2024
eGain Knowledge Hub increases bike retailer's content maturity score.
NICE Provides the Standard with Enlightened Experience
10 Sep 2024
NICE's Enlighten Autopilot improves customer satisfaction, effort, and containment scores.
First Financial Sees Financial Gains with Kasisto
01 May 2024
AI-powered digital assistant drives 27 percent increase in new CDs
Frontpoint Locks in a Better Customer Experience
01 Apr 2024
Mavenoid helps Frontpoint Security overcome staffing challenges.
Pipeliner Hits the Mark for Ernest F. Mariani
01 Apr 2024
Pipeliner provides the one CRM system Mariani's salespeople actually use.
Golden Nugget Wins with PolyAI
01 Mar 2024
The hotel, casino, and restaurant operator is handling customer calls with PolyAI virtual assistants.
Prosperity Becomes More Prosperous with Total Expert
02 Oct 2023
The home mortgage lender boosts business with the vendor's customer intelligence tool.
The Cloud Is Where Radial Wants to Be
02 Oct 2023
The move to Verint's cloud-based Workforce Management pays off.
ZS Generates Data and Leads with ON24
04 Apr 2023
ON24's digital tools become the consulting firm's number-one source of leads.
Sugar Paints a Better Picture for Kelly-Moore
04 Oct 2022
The paint retailer is saving sales reps time with SugarCRM.
Amazon Connect Boosts Customer Service for Traeger Grills
02 May 2022
The outdoor cooking equipment manufacturer is on fire since implementing AWS contact center technology.
Plante Moran Builds a Wealth of Engagement with ON24 Target
30 Nov 2021
The financial firm maintains customer contact with the online events platform.
Great American Home Stores Shift to Digital
07 Jul 2021
The retailer built its business during the pandemic with LeadsRx