Specialized Bicycles Rides with eGain
22 Nov 2024
eGain Knowledge Hub increases bike retailer's content maturity score.
NICE Provides the Standard with Enlightened Experience
10 Sep 2024
NICE's Enlighten Autopilot improves customer satisfaction, effort, and containment scores.
First Financial Sees Financial Gains with Kasisto
01 May 2024
AI-powered digital assistant drives 27 percent increase in new CDs
Frontpoint Locks in a Better Customer Experience
01 Apr 2024
Mavenoid helps Frontpoint Security overcome staffing challenges.
Pipeliner Hits the Mark for Ernest F. Mariani
01 Apr 2024
Pipeliner provides the one CRM system Mariani's salespeople actually use.
Golden Nugget Wins with PolyAI
01 Mar 2024
The hotel, casino, and restaurant operator is handling customer calls with PolyAI virtual assistants.
Prosperity Becomes More Prosperous with Total Expert
02 Oct 2023
The home mortgage lender boosts business with the vendor's customer intelligence tool.
The Cloud Is Where Radial Wants to Be
02 Oct 2023
The move to Verint's cloud-based Workforce Management pays off.
ZS Generates Data and Leads with ON24
04 Apr 2023
ON24's digital tools become the consulting firm's number-one source of leads.
Sugar Paints a Better Picture for Kelly-Moore
04 Oct 2022
The paint retailer is saving sales reps time with SugarCRM.
Amazon Connect Boosts Customer Service for Traeger Grills
02 May 2022
The outdoor cooking equipment manufacturer is on fire since implementing AWS contact center technology.
Plante Moran Builds a Wealth of Engagement with ON24 Target
30 Nov 2021
The financial firm maintains customer contact with the online events platform.
Great American Home Stores Shift to Digital
07 Jul 2021
The retailer built its business during the pandemic with LeadsRx
Talroo Energizes Solr Search Engine with Lucidworks
30 Apr 2021
Lucidworks' Fusion is returning faster search results for Talroo customers.
Five9 Projects Get Simpler with FinancialForce
20 Jan 2021
FinancialForce provides complete business visibility for the contact center provider
Fabriik Manages Growth with SAP
30 Nov 2020
SAP's Customer Experience suite helps the financial services company handle rapid growth
Access the ICMI Agent Experience Toolkit
25 Feb 2020
To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.
The State of Customer Service Automation 2019
30 Sep 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
GardaWorld Freshens Its Service Capabilities
28 May 2019
Freshworks helps the armored car services provider keep the money moving
Vibrant Credit Union Moves to Video Banking with Sharpen
26 Nov 2018
Sharpen's cloud contact center platform enables customers to use video kiosks at Vibrant's branch locations