Education CRM > Case Studies

Education-centric Customer Relationship Management (CRM) systems typically serve three key segments of an institution's work: prospective students, current students, and alumni. Modern CRM processes and tools make handling the unique needs of each segment easier for school, colleges, and universities around the world.

Explore our latest CRM news, analysis, and advice for educational institutions.

The Homework Hotline Aces Its Assignments with PureCloud

Rose-Hulman's tutoring service ups user satisfaction thanks to Genesys and Interactive Intelligence's PureCloud contact center solution

Rosetta Stone Gets Fluent in Smarter Selling

InsideView helps the language learning company uncover new prospects.

IVR Identifies At-Risk Students

Vocantas IVR helps Avila University reach out to students in danger of transferring or dropping out.

Learning What to Teach

Identifying a few dropped signals enables Telvista to filter out more of the noise in its agent-training processes.

Learning a Valuable Lesson

Becker Professional Education studies RightNow Technologies' sales and marketing tools.

A Training Regimen Gets Rigorous

Brainshark helps FitLinxx pump up customers' use of fitness technology.

A Small Biz Blossoms

Orchid Book Distributers, an Irish seller of textbooks and training manuals, sprouts email newsletters from VerticalResponse.

Publishing a Plan for Making the Grade

A $9 billion printing-solutions company turns to AchieveGlobal to develop a comprehensive agent-training program

Better Info Leads to Better Campaigns

SPSS Software provides quick analysis and answers.