University Answers Queries Quicker with ServiceNow

The University of South Carolina handles more requests in less time with ServiceNow's CSM

Access the ICMI Agent Experience Toolkit

To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.

Acobot Captures Thousands of Leads for Skyfi Labs

The vendor's AI chatbot brought in more than 19,000 sales leads within the first 150 days

The State of Customer Service Automation 2019

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.

The Homework Hotline Aces Its Assignments with PureCloud

Rose-Hulman's tutoring service ups user satisfaction thanks to Genesys and Interactive Intelligence's PureCloud contact center solution

Rosetta Stone Gets Fluent in Smarter Selling

InsideView helps the language learning company uncover new prospects.

IVR Identifies At-Risk Students

Vocantas IVR helps Avila University reach out to students in danger of transferring or dropping out.

Learning What to Teach

Identifying a few dropped signals enables Telvista to filter out more of the noise in its agent-training processes.

Learning a Valuable Lesson

Becker Professional Education studies RightNow Technologies' sales and marketing tools.

A Training Regimen Gets Rigorous

Brainshark helps FitLinxx pump up customers' use of fitness technology.

A Small Biz Blossoms

Orchid Book Distributers, an Irish seller of textbooks and training manuals, sprouts email newsletters from VerticalResponse.

Publishing a Plan for Making the Grade

A $9 billion printing-solutions company turns to AchieveGlobal to develop a comprehensive agent-training program

Better Info Leads to Better Campaigns

SPSS Software provides quick analysis and answers.