Access the ICMI Agent Experience Toolkit
To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.
Acobot Captures Thousands of Leads for Skyfi Labs
The vendor's AI chatbot brought in more than 19,000 sales leads within the first 150 days
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
The Homework Hotline Aces Its Assignments with PureCloud
Rose-Hulman's tutoring service ups user satisfaction thanks to Genesys and Interactive Intelligence's PureCloud contact center solution
Rosetta Stone Gets Fluent in Smarter Selling
InsideView helps the language learning company uncover new prospects.
IVR Identifies At-Risk Students
Vocantas IVR helps Avila University reach out to students in danger of transferring or dropping out.
Learning What to Teach
Identifying a few dropped signals enables Telvista to filter out more of the noise in its agent-training processes.
Learning a Valuable Lesson
Becker Professional Education studies RightNow Technologies' sales and marketing tools.
A Training Regimen Gets Rigorous
Brainshark helps FitLinxx pump up customers' use of fitness technology.
A Small Biz Blossoms
Orchid Book Distributers, an Irish seller of textbooks and training manuals, sprouts email newsletters from VerticalResponse.
Publishing a Plan for Making the Grade
A $9 billion printing-solutions company turns to AchieveGlobal to develop a comprehensive agent-training program
Better Info Leads to Better Campaigns
SPSS Software provides quick analysis and answers.