Gartner 2019 Magic Quadrant for Contact Center as a Service
In the 2019 Gartner Magic Quadrant report for CaaS, you'll learn how contact center solutions measure up. You will also discover why now might be the right time to update your contact center.
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
Air Animal Pet Movers Gives Its Business a Boost
GoldMine helps the pet transport company streamline its operations.
In the Air Instead of on the Line
A natural language-based IVR connects US Airways passengers to better service.
Partners Grow Routes
Intuit QuickBase helps TomTom navigate reseller deals.
Flying With Avaya
Edmonton Airport installed IP-based technology to manage its phones, also helping safety levels and improving customer service.
HOT PROJECTS: Automotive, Travel, & Transit