Transportation CRM > Case Studies

Customer Relationship Management (CRM) tools can inform sales and marketing campaigns for a diverse group of transportation customers. Campaigns can target a specific customer's focus based on what they transport. Explore our latest CRM news, analysis, and advice for the transportation industry.

Gartner 2019 Magic Quadrant for Contact Center as a Service

In the 2019 Gartner Magic Quadrant report for CaaS, you'll learn how contact center solutions measure up. You will also discover why now might be the right time to update your contact center.

The State of Customer Service Automation 2019

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.

Air Animal Pet Movers Gives Its Business a Boost

GoldMine helps the pet transport company streamline its operations.

In the Air Instead of on the Line

A natural language-based IVR connects US Airways passengers to better service.

Partners Grow Routes

Intuit QuickBase helps TomTom navigate reseller deals.

Flying With Avaya

Edmonton Airport installed IP-based technology to manage its phones, also helping safety levels and improving customer service.

HOT PROJECTS: Automotive, Travel, & Transit