Access the ICMI Agent Experience Toolkit

To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.

The State of Customer Service Automation 2019

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.

CRM Yields New Efficiencies for City Harvest

The food rescue organization broadens its reach with Microsoft Dynamics.

National Nonprofit Engages Social Donors

With the help of EpiServer, the National Down Syndrome Society replatforms its Web presence.

Vermont Gets a Boost in Organ Donor Registrants

Social Life helps state harness the power of social media.

Census Bureau Takes to the Cloud

Acumen's customized CRM application manages partner organizations and provides extensive reports

System of an Up

A nonprofit agency is outfitted with a more reliable network, enabling staffers and volunteers to stay connected in any location