Access the ICMI Agent Experience Toolkit
To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.
The State of Customer Service Automation 2019
Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.
KitchenAid Cooks Up a Winner with CX Social
Adding Clarabridge's social customer care solutions improves speed of response for the appliance maker
TENMAT Builds Revenue with PipelineDeals CRM
The manufacturing company uses its CRM to increase sales by 30 percent
PERQ's Sales Conversions Perk 500 Percent with Salesvue
The marketing company's numbers were not too good to be true.
SugarCRM Maximizes Efficiency for RedGlaze Network of Companies
The management platform builds strong results across the workforce of a diverse architectural and engineering group.
Toyota Targets Its Social Media Campaign with Social Syndication Hub
SimpleFeed's predictive publishing capabilities deliver a 53 percent lift in engagement
Reaching New Heights in Customer Service
Altitude's advanced contact center solution helps Al-Jomaih lead the market.
Caber Sure Fit Has Sales Growth Covered
The Canadian home décor and furniture-protection products provider gains a 28 percent sales increase with Sage SalesLogix
Reigniting Fireclay Tile’s Outdated Flame
Transition to Salesforce CRM brings savings, ease of use
The Next Act! for an Acquisition
A valuable customer management system is worth saving.
CRM Eases the Pressure for WIKA Instruments
Selltis helps gauge sales solutions for a maker of industrial gauges.
Flying High on Customer Service
Honeywell Aerospace had to plot an entirely new flight path to navigate often-turbulent CRM skies.
The Big Rigs Get Revved Up
With an updated GoldMine in the driver's seat, a Carolina truck dealership steers to unified customer information.
Customers Gain Traction with Off-Road Vehicles
In the business of producing all-terrain vehicles (ATVs) and motorcycles, customer service can get downright dirty.
Primos Hunting Calls Snares Efficiency
Exact Software delivers a warehouse system dog that will hunt.
Nailing It Down
Rockler.com has improved its Web site's browser-to-buyer conversion rate by 30 percent.
Publishing a Plan for Making the Grade
A $9 billion printing-solutions company turns to AchieveGlobal to develop a comprehensive agent-training program
AMPRO Blows a CRM Whistle
NetSuite helps the company manage its demanding client base.
Clicking the Tires
The Chrysler Group talks to site visitors through eStara during potential purchase opportunities.