Republic Services Hauls in Employee Improvements with NICE

Putting the customer experience first has helped retain agents.

A-dec Expands Its Internal Intelligence

eGain's AI Knowledge improves information access for agents and distributors.

AAA Northeast Provides Faster Service with Calabrio

Calabrio interaction analytics yields efficiency gains for local auto club.

Rotary Spins Out a Marketing Win with Workbooks

The outdoor equipment dealer cuts time for marketing activities

Ford Recognizes Essential Workers with Lacek

FordPass Rewards drive loyalty among COVID frontline employees and first responders

Access the ICMI Agent Experience Toolkit

To boost customer satisfaction and loyalty, you need your agents to stay engaged and motivated. But how? Access the ICMI Agent Experience Toolkit and to help you assess your current agent experience and discover ways you can improve.

The State of Customer Service Automation 2019

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.

KitchenAid Cooks Up a Winner with CX Social

Adding Clarabridge's social customer care solutions improves speed of response for the appliance maker

TENMAT Builds Revenue with PipelineDeals CRM

The manufacturing company uses its CRM to increase sales by 30 percent

PERQ's Sales Conversions Perk 500 Percent with Salesvue

The marketing company's numbers were not too good to be true.

SugarCRM Maximizes Efficiency for RedGlaze Network of Companies

The management platform builds strong results across the workforce of a diverse architectural and engineering group.

Toyota Targets Its Social Media Campaign with Social Syndication Hub

SimpleFeed's predictive publishing capabilities deliver a 53 percent lift in engagement

Reaching New Heights in Customer Service

Altitude's advanced contact center solution helps Al-Jomaih lead the market.

Caber Sure Fit Has Sales Growth Covered

The Canadian home décor and furniture-protection products provider gains a 28 percent sales increase with Sage SalesLogix

Reigniting Fireclay Tile’s Outdated Flame

Transition to Salesforce CRM brings savings, ease of use

The Next Act! for an Acquisition

A valuable customer management system is worth saving.

CRM Eases the Pressure for WIKA Instruments

Selltis helps gauge sales solutions for a maker of industrial gauges.

Flying High on Customer Service

Honeywell Aerospace had to plot an entirely new flight path to navigate often-turbulent CRM skies.

The Big Rigs Get Revved Up

With an updated GoldMine in the driver's seat, a Carolina truck dealership steers to unified customer information.

Customers Gain Traction with Off-Road Vehicles

In the business of producing all-terrain vehicles (ATVs) and motorcycles, customer service can get downright dirty.