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C3i Exceeds Expectations with Avaya

The contact center outsourcer is winning back business with new technologies, replacing a string of legacy systems in phases to maintain operations while easing the burden on its IT department

The State of Customer Service Automation 2019

Insights from 75 million issues & 71 million bot interactions reveal how automation trends are driving customer service forward. Download this report to learn about the impact of customer service bots on standard contact center KPIs.

VoltDelta Is the Right Prescription for Rx Outreach

The multichannel cloud contact center solution provides IVR, agent infrastructure, and automated prescription reminders for a mail-order pharmacy.

Athenahealth Increases Engagement with Force Management's QStream Platform

The learning-based gamification program teaches reps better sales techniques.

Stryker Takes Brochures into the Digital Age with Adobe's Publishing Suite

Adobe DPS cuts production time and cost for the medical device company.

Medical Alert Puts Five9 on Call

In urgent need of a new contact center system, the emergency monitoring device provider turned to the cloud solution for aid.

IVR Is the Right Prescription for a Native American Health System

Muscogee Creek Nation's Enacomm solution overcomes the challenge of spiking call volumes.

IVR Gives This Pharmacy a Healthy Boost

TalkRx keeps a small, family-owned drugstore chain competitive with national rivals.

Aetna Members Get Ann-swers

The insurer's virtual assistant engages more than 2 million chats, helping ferret out information on benefits, costs, and more

Tracking Medical Treatments in Real Time

IBM Business Analytics is not only empowering physicians to rate their performance but also teaching them how to improve it

The Doctor Gets a Social Prescription

YouBeauty enlists Extole to launch a social media campaign

A Tough Transition Made Easier

Assisted living is a growth industry, but one suffering from information overload.

A Training Regimen Gets Rigorous

Brainshark helps FitLinxx pump up customers' use of fitness technology.

A Battle Fought from Afar

With Axeda's help, Varian Medical Systems remotely tends to its cancer-fighting radiation-oncology equipment.

Biting Off the Right Amount

PracticeWorks brushes up its technical support operations for oral-healthcare offices.

A Sign of the Times

CosmoCom helps hearing impaired callers stay connected.

A Wireless Emergency

"The biggest key to getting customers to buy is a quick response."

From Sight to Insight

A vision-correction practice integrates with GoldMine for sharp results.

CRM in Action: Inova Tackles Training to Ensure CRM Success

Inova executives agreed that it was essential to first tackle training.