Gartner 2019 Magic Quadrant for Contact Center as a Service
In the 2019 Gartner Magic Quadrant report for CaaS, you'll learn how contact center solutions measure up. You will also discover why now might be the right time to update your contact center.
In One Channel and Out the Other
Sonos shoots for perfect pitch with its social media and self-service support capabilities
Dingo Brand Sniffs Out a Social Commerce Platform
A pet product retailer dramatically increases average order value by empowering its customers
A Catalog of Contacts
With Unica's marketing software, Sears Holdings gains some newfound customer intelligence.
A Healthy Dose of User Adoption
UnitedHealthcare overhauls its CRM program to embrace an on-demand solution that users will actually use.
With ClickFox, Sprint takes an analytical look at its crosschannel customer experience—and saves millions in the process.
From Infection to Deflection
An antivirus company turns pro-self-service.
A Is for Adoption
A provider of contact center solutions implements CRM to eliminate shelfware and to use tools the company already had in place.
Food for Thought
RightNow Technologies helps Organic Valley feed information-hungry consumers
High Five for DB5
With InfoStreet, a consultancy gets enterprise-caliber efficiency on a small-business budget
Scratching the Surface
A luxury hotel utilizes surface computing from Microsoft to deepen relationships and its brand promise.
Cook, Clean, Watch, Buy
Video adds a new dimension to Electric Shopping's products and dramatically improves conversions
Knitting Together a Community of Enthusiasts
With podcasts, a blog, and social network participation, Lion Brand Yarn weaves itself into the fabric of the customer experience.
Chatty-Chatty Makes a Bang-Bang Online Experience
Nationwide talks its way to a more successful automotive quote-and-buying process with nGenera CIM.
On Your Marketing, Get Set, Go
With the help of Brainshark's on-demand Web events, Corporate Visions sees record sales in its consulting business.
Less Is More
Email-collaboration provider Zimbra sheds complexity, opts for simplicity—and achieves better results.
I Want (and Get) My MTV!
Akamai Technologies needed to step up its Web-content delivery efforts on behalf of the music television network.
Scoring with Fans
Retail had a bad season, but Wrigleyville Sports now finds itself safe at home.
Partners Grow Routes
Intuit QuickBase helps TomTom navigate reseller deals.
Ringing the Opening Bell
A financial-trading facility gets a new recording system in less than two weeks—and saves $292,000.