COVID-19 Has Forced a Pivot to Digital-First. Here’s How Companies Adapt
Nearly every organization has been impacted by the 2020 digital transformation rush. Those that have not made moves to adapt stand to lose market share to competitors, suffer customer retention and loyalty fallout, and even face potential bankruptcy.
Speech Technology in the Midst of the Coronavirus (Featured on Speechtechmag.com.)
This is the time for speech technology—and all online communication technologies—to leap into action.
The Quick and the Dead
The competitive advantage of getting to a lead first.
CRM, Meet Your Future
Social media and CRM converge at the Wharton School of Business.
Know Your Triggers
In a tough economy, intelligent lead generation proves its importance.
The Gopher Effect: Improve Agent Retention and First-Call Resolution
Leverage a services-oriented architecture in the contact center.
CRM Basics--Infrastructure and Listening: Too Much of a Good Thing?
A commitment to matching your support infrastructure with your revenue growth will make a tremendous positive impact.