Education CRM > Viewpoints

Education-centric Customer Relationship Management (CRM) systems typically serve three key segments of an institution's work: prospective students, current students, and alumni. Modern CRM processes and tools make handling the unique needs of each segment easier for school, colleges, and universities around the world.

Explore our latest CRM news, analysis, and advice for educational institutions.

The Quick and the Dead

The competitive advantage of getting to a lead first.

CRM, Meet Your Future

Social media and CRM converge at the Wharton School of Business.

Know Your Triggers

In a tough economy, intelligent lead generation proves its importance.

The Gopher Effect: Improve Agent Retention and First-Call Resolution

Leverage a services-oriented architecture in the contact center.

CRM Basics--Infrastructure and Listening: Too Much of a Good Thing?

A commitment to matching your support infrastructure with your revenue growth will make a tremendous positive impact.