The Quick and the Dead
The competitive advantage of getting to a lead first.
CRM, Meet Your Future
Social media and CRM converge at the Wharton School of Business.
Know Your Triggers
In a tough economy, intelligent lead generation proves its importance.
The Gopher Effect: Improve Agent Retention and First-Call Resolution
Leverage a services-oriented architecture in the contact center.
CRM Basics--Infrastructure and Listening: Too Much of a Good Thing?
A commitment to matching your support infrastructure with your revenue growth will make a tremendous positive impact.