Digital Sales Transformation Needs the Right Connections
Companies that have had strong sales in the digital world needed more than just a computer
Cloud Contact Centers Are More Than Hype
Experts agree that cloud-based contact centers are now for real, but so are the deployment challenges
The Best CRM Software, Solutions, Innovators, and Leaders: The CRM Market Awards 2018
Influential Leaders in CRM: The CRM Market Awards 2018
Join us in recognizing their achievements
The CRM Rising Stars Awards: Six Top Innovating CRM Companies for 2018
These vendors provide the products, services, and integrations that add up to innovation
The CRM Market Leaders Awards: The Best CRM Software and Solutions
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
Dharmesh Shah—The Tech Guy at the Center of it All: The CRM Influential Leader Awards
Shah and his team have been busy on the integration front
Freshworks Sees a Major Rebranding: The CRM Rising Stars Awards 2018
The company makes an expansion into marketing, sales, and recruitment management
LinkedIn Connects with Marketing and Sales: The CRM Rising Stars Awards 2018
Taking steps to engage with its 500 million business professionals
Showpad Becomes a Launchpad for AR: The CRM Rising Stars Awards 2018
Making augmented reality a B2B sales reality
10 Key Questions to Ask Before Selling Internationally
Before selling abroad or broadening your international presence, experts suggest you answer these questions first.
10 CRM Trends to Watch in 2017
All eyes will be on automation as the lines between humans and machines (and sales, service, and marketing) continue to blur. What else lies ahead?
The 2015 CRM Rising Stars: NewVoiceMedia Builds Multichannel Contact Centers for Salesforce.com Customers
Fast growing and highly rated, the cloud contact center provider dominates on the AppExchange.
The 2015 CRM Service Leaders: Contact Center Infrastructure
The 2015 CRM Service Leaders: Interactive Voice Response
The 2015 CRM Service Leaders: Web Support
Subscription Services Can Revamp Business But Challenge Contact Centers
A new business model takes shape, where consumers rent goods and services rather than buy them.
Work-at-Home Solutions Are Transforming Call Center Operations
At-home agents can be as productive, if not more so, as those in the contact center.
The 2014 CRM Influential Leaders
Whether their contributions are longstanding or just now being felt, these five visionary individuals have the potential to shape the industry's future.
The 2014 CRM Elite
Finding the right tool to help your business achieve measurable results is not easy. Wise solution implementations have helped our four winners see their businesses boom.