The Best CRM Software, Solutions, and Innovators: The 2026 CRM Industry Awards

Our 25th annual awards recognize the vendors and innovators that shone the brightest in the past year.

The Best CRM Software and Solutions: The 2026 CRM Industry Leader Awards

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

Five Top Innovating CRM Companies for 2026: The CRM Conversation Starters

These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.

The Best Enterprise CRM Suite: The 2026 CRM Industry Leader Awards

The Best Small and Midmarket CRM Suite: The 2026 CRM Industry Leader Awards

The Best Contact Center Infrastructure: The 2026 CRM Industry Leader Awards

The Best Contact Center Interaction Analytics: The 2026 CRM Industry Leader Awards

The Best Unified Customer Experience Platform: The 2026 CRM Industry Leader Awards

The Best Workforce Management (WFM)/Workforce Engagement Management (WEM): The 2026 CRM Industry Leader Awards

The Best Customer Journey Orchestration Solution: The 2026 CRM Industry Leader Awards

The Best Customer Data Platform: The 2026 CRM Industry Leader Awards

The Best Knowledge Management (KM): The 2026 CRM Industry Leader Awards

The Best Marketing Automation: The 2026 CRM Industry Leader Awards

The Best Sales Force Automation: The 2026 CRM Industry Leader Awards

Aurasell Tackles CRM and GTM Software Sprawl: The 2026 CRM Conversation Starters

Clari + Salesloft: Merger Creates a Revenue Intelligence Leader: The 2026 CRM Conversation Starters

Shirofune Takes Advertising Performance Management Through an Inflection Point: The 2026 CRM Conversation Starters

Dynamic Content Delivery Fuels the Ultimate Hyper-Personalization

Content is still king, but only when it meets the right customer at the right time and place.

Location Becomes Less Important in Outsourcing Decisions

Despite a push to repatriate contact center jobs, companies are placing other considerations above country.

AI Copilots Could Fix What SFA Got Wrong

Artificial intelligence is eliminating the busy work that previous sales force automation couldn't handle.