Expect GenAI to Take on Customer-Facing Roles
As large language models expand and generative AI technology advances, experts see a greater role in customer service.
Tips for Adding GenAI to Your Martech Stack
Here's how to integrate generative AI into your marketing operations without ripping out what's already there.
How to Pick the Best LLM for Your Sales Activities
With so many options in a fragmented market, it's important to choose wisely.
How to Build the Perfect Bot
New developer tools are steering automation creation.
Let Your Products Sell Themselves
Product-led growth is replacing traditional sales and marketing .
Marketing’s New Game Changer: Insight Management
Companies can now have a single platform for customer data, survey results, and analytics insights.
AI Undergoes a Contact Center Expansion
Customer service teams can use full, assisted, or attended automation and should employ all three.
Self-Service Buying Goes Mainstream
B2B shoppers don't want or need salespeople, but you can still meet them on their path to purchase.
The Best CRM Software, Solutions, and Innovators: The 2023 CRM Industry Awards
Our 22nd annual awards recognize the vendors and innovators that shone the brightest in the past year.
The Best CRM Software and Solutions: The 2023 CRM Industry Leader Awards
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
Five Top Innovating CRM Companies for 2023: The CRM Conversation Starters
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
The Best Contact Center Infrastructure: The 2023 CRM Industry Leader Awards
The Best Contact Center Interaction Analytics: The 2023 CRM Industry Leader Awards
The Best Contact Center Outsourcing: The 2023 CRM Industry Leader Awards
The Best Business Intelligence and Analytics: The 2023 CRM Industry Leader Awards
The Best Customer Data Platforms (CDPs): The 2023 CRM Industry Leader Awards
The Best Marketing Automation Software and Solutions: The 2023 CRM Industry Leader Awards
The Best Sales Force Automation (SFA) Software and Solutions: The 2023 CRM Industry Leader Awards
The Best E-Commerce Platforms: The 2023 CRM Industry Leader Awards
ChurnZero Makes Customer Success Priority No.1: The 2023 CRM Conversation Starters