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Cloud-based CRM > Magazine Features

Cloud-based Customer Relationship Management (CRM) systems provide all types of organizations with powerful, flexible, and reliable CRM tools and resources. Cloud-based CRM tools are available to staff in the office and out in the field. Explore the latest news, analysis, and advice related to cloud-based CRM here.

Expect GenAI to Take on Customer-Facing Roles

As large language models expand and generative AI technology advances, experts see a greater role in customer service.

Tips for Adding GenAI to Your Martech Stack

Here's how to integrate generative AI into your marketing operations without ripping out what's already there.

How to Pick the Best LLM for Your Sales Activities

With so many options in a fragmented market, it's important to choose wisely.

How to Build the Perfect Bot

New developer tools are steering automation creation.

Let Your Products Sell Themselves

Product-led growth is replacing traditional sales and marketing .

Marketing’s New Game Changer: Insight Management

Companies can now have a single platform for customer data, survey results, and analytics insights.

AI Undergoes a Contact Center Expansion

Customer service teams can use full, assisted, or attended automation and should employ all three.

Self-Service Buying Goes Mainstream

B2B shoppers don't want or need salespeople, but you can still meet them on their path to purchase.

The Best CRM Software, Solutions, and Innovators: The 2023 CRM Industry Awards

Our 22nd annual awards recognize the vendors and innovators that shone the brightest in the past year.

The Best CRM Software and Solutions: The 2023 CRM Industry Leader Awards

Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.

Five Top Innovating CRM Companies for 2023: The CRM Conversation Starters

These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.

The Best Contact Center Infrastructure: The 2023 CRM Industry Leader Awards

The Best Contact Center Interaction Analytics: The 2023 CRM Industry Leader Awards

The Best Contact Center Outsourcing: The 2023 CRM Industry Leader Awards

The Best Business Intelligence and Analytics: The 2023 CRM Industry Leader Awards

The Best Customer Data Platforms (CDPs): The 2023 CRM Industry Leader Awards

The Best Marketing Automation Software and Solutions: The 2023 CRM Industry Leader Awards

The Best Sales Force Automation (SFA) Software and Solutions: The 2023 CRM Industry Leader Awards

The Best E-Commerce Platforms: The 2023 CRM Industry Leader Awards

ChurnZero Makes Customer Success Priority No.1: The 2023 CRM Conversation Starters