It’s Time to Add Voicebots to Your Mobile App
01 Mar 2024
Voice AI assistants add essential functionality for customers and agents.
Self-Service Buying Goes Mainstream
02 Oct 2023
B2B shoppers don't want or need salespeople, but you can still meet them on their path to purchase.
The Best CRM Software, Solutions, and Innovators: The 2023 CRM Industry Awards
31 Aug 2023
Our 22nd annual awards recognize the vendors and innovators that shone the brightest in the past year.
The Best CRM Software and Solutions: The 2023 CRM Industry Leader Awards
31 Aug 2023
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
Five Top Innovating CRM Companies for 2023: The CRM Conversation Starters
31 Aug 2023
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
The Best CRM for Midsize and Small Businesses: The 2023 CRM Industry Leader Awards
31 Aug 2023
The Best E-Commerce Platforms: The 2023 CRM Industry Leader Awards
31 Aug 2023
Meta Threads Together Some Serious Business Tools: The 2023 CRM Conversation Starters
31 Aug 2023
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
30 Jun 2023
CRM magazine presents its fifth annual rundown of the leading companies and hottest trends in customer relationship management.
The Top Customer Service Trends for 2023: As Remote and Hybrid Work Continues, the Cloud and AI Loom Large
30 Jun 2023
Postpandemic, the pace of technology has accelerated.
The Top Marketing Trends for 2023: AI Captures the Most Mindshare, but Marketers Have More on Their Plates
30 Jun 2023
Chief among them is how to do less with more.
The Top Sales Trends for 2023: Turning Tech Tools Into Teammates
30 Jun 2023
Sales reps, buyers, and technology form a three-way collaboration.
The Struggle to Raise First-Contact Resolutions
30 May 2023
Contact centers have struggled to limit follow-ups, but tech is increasing the odds.
What Will It Take for Omnichannel to Live Up to Its Promise?
26 Apr 2023
Omnichannel customer service technology exists. Now companies just have to deploy it properly.
CRM Special Report: Vertical Markets Spotlight
04 Apr 2023
A roundup of the CRM innovation taking place in eight industry verticals.
CRM in Financial Services: Vertical Markets Spotlight
04 Apr 2023
Data is the key to addressing new threats to traditional banking and investment relationships.
CRM in Government: Vertical Markets Spotlight
04 Apr 2023
A vastly different vertical still depends on data.
CRM in Nonprofits: Vertical Markets Spotlight
04 Apr 2023
Charities need CRM to streamline operations and build trust.
CRM in Retail/E-Commerce: Vertical Markets Spotlight
04 Apr 2023
CRM helps merchants and customers in tough economic times.
CRM in Technology: Vertical Markets Spotlight
04 Apr 2023
Tech companies tend to push CRM to the limit.