The Best CRM Software, Solutions, and Innovators: The 2023 CRM Industry Awards
31 Aug 2023
Our 22nd annual awards recognize the vendors and innovators that shone the brightest in the past year.
The Best CRM Software and Solutions: The 2023 CRM Industry Leader Awards
31 Aug 2023
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
Five Top Innovating CRM Companies for 2023: The CRM Conversation Starters
31 Aug 2023
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
The Best Business Intelligence and Analytics: The 2023 CRM Industry Leader Awards
31 Aug 2023
Meta Threads Together Some Serious Business Tools: The 2023 CRM Conversation Starters
31 Aug 2023
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
30 Jun 2023
CRM magazine presents its fifth annual rundown of the leading companies and hottest trends in customer relationship management.
The Top Customer Service Trends for 2023: As Remote and Hybrid Work Continues, the Cloud and AI Loom Large
30 Jun 2023
Postpandemic, the pace of technology has accelerated.
The Top Marketing Trends for 2023: AI Captures the Most Mindshare, but Marketers Have More on Their Plates
30 Jun 2023
Chief among them is how to do less with more.
The Top Sales Trends for 2023: Turning Tech Tools Into Teammates
30 Jun 2023
Sales reps, buyers, and technology form a three-way collaboration.
The Marketing Content Continuum
26 Apr 2023
How to get the most bang out of marketing messages by reusing them effectively.
CRM Special Report: Vertical Markets Spotlight
04 Apr 2023
A roundup of the CRM innovation taking place in eight industry verticals.
CRM in Travel/Hospitality: Vertical Markets Spotlight
04 Apr 2023
Better bookings can come in with CRM systems.
Marketing’s New Reality: The Metaverse
27 Feb 2023
Some early adopters have seen great success, but it's important to learn all you can first.
Is Social Customer Care Ready for a Comeback?
18 Jan 2023
Customer service over social channels failed once, and it still needs work in version 2.0.
Emotion Detection in Marketing Is About to Go Mainstream
18 Jan 2023
Technology to detect and analyze emotional states has advanced significantly in the past year alone.
Using ROAS to Maximize Your Limited Ad Dollars
01 Dec 2022
Tools exist to provide insights into which channels and sites lead to conversions, but they require work.
How Reliable Is Your Contact Center's AI Guidance?
04 Oct 2022
Determining whether companies can trust the next-best-step suggestions AI makes for agents.
The Best CRM Software, Solutions, and Innovators: The 2022 CRM Industry Awards
01 Sep 2022
Our 21st annual awards recognize the vendors and innovators that stood out from the crowd during the past year.
The Best CRM Software and Solutions: The 2022 CRM Industry Leader Awards
01 Sep 2022
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
Five Top Innovating CRM Companies for 2022: The CRM Conversation Starters
01 Sep 2022
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.