The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2024 CRM Top 100
08 Jul 2024
CRM magazine presents its sixth annual rundown of the leading companies and hottest trends in customer relationship management.
The Top Customer Service Trends and Technologies for 2024: In Customer Service, AI Is Everywhere
08 Jul 2024
Generative, conversational, predictive, and multimodal are among the AI flavors.
The Top Marketing Trends and Technologies for 2024: Marketers Adjust to Dramatic Market Shifts
08 Jul 2024
AI remains a priority and a challenge.
The Top Sales Trends and Technologies for 2024: Tech Advances Let Sales Teams Thrive in a Difficult Economy
08 Jul 2024
AI and omnichannel enable greater efficiency and productivity
CRM Special Report: Vertical Markets Spotlight
01 Apr 2024
A roundup of the CRM innovation taking place in eight important sectors.
CRM in Gaming: Vertical Markets Spotlight
01 Apr 2024
CRM helps companies score with a demanding gamer audience.
CRM in Media/Entertainment: Vertical Markets Spotlight
01 Apr 2024
Ever-expanding programming options challenge everyone today.
CRM in Telecommunications: Vertical Markets Spotlight
01 Apr 2024
CRM integration challenges loom for telcos in a turbulent industry.
CRM in Professional Services: Vertical Markets Spotlight
01 Apr 2024
Automation needs to replace data ambiguity.
CRM in Utilities: Vertical Markets Spotlight
01 Apr 2024
CRM powers service providers past a host of problems.
CRM in Transportation: Vertical Markets Spotlight
01 Apr 2024
Data drives a widely diverse and highly competitive industry.
CRM in Real Estate/Property Management: Vertical Markets Spotlight
01 Apr 2024
CRM enables firms to navigate turbulent waters.
The Best CRM Software, Solutions, and Innovators: The 2023 CRM Industry Awards
31 Aug 2023
Our 22nd annual awards recognize the vendors and innovators that shone the brightest in the past year.
The Best CRM Software and Solutions: The 2023 CRM Industry Leader Awards
31 Aug 2023
Our top five picks in 11 categories point the way forward with the best products and capabilities hitting the market in customer service, marketing, and sales.
Five Top Innovating CRM Companies for 2023: The CRM Conversation Starters
31 Aug 2023
These vendors kept the industry abuzz with products, services, and integrations that add up to innovation in sales, marketing, and customer service.
The Best Business Intelligence and Analytics: The 2023 CRM Industry Leader Awards
31 Aug 2023
Meta Threads Together Some Serious Business Tools: The 2023 CRM Conversation Starters
31 Aug 2023
The Leading Companies and Hottest Trends and Technologies in Customer Service, Marketing, and Sales: The 2023 CRM Top 100
30 Jun 2023
CRM magazine presents its fifth annual rundown of the leading companies and hottest trends in customer relationship management.
The Top Customer Service Trends for 2023: As Remote and Hybrid Work Continues, the Cloud and AI Loom Large
30 Jun 2023
Postpandemic, the pace of technology has accelerated.
The Top Marketing Trends for 2023: AI Captures the Most Mindshare, but Marketers Have More on Their Plates
30 Jun 2023
Chief among them is how to do less with more.