Zendesk Moves into a New Suite and New Markets: The 2021 CRM Conversation Starters
Recent moves have transformed the San Francisco-based company into a full-featured CRM vendor, providing software-as-a-service products related to customer support, sales, and customer communications.
Zero-Party Data: Personalization and Privacy Can Coexist
When customers provide data directly to companies, consent takes on a new meaning for marketers
The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
The Best CRM Case Studies: The 2019 CRM Elite Customer Awards
The user companies that demonstrate the power of a good solution
Georgia Tech’s Football Program Sees Spike in Fan Engagement Thanks to SalesLoft: A CRM Elite Customer Awards Case Study
A smarter process and increased accountability lead to winning results
Spalding Scores Big Gains with Salesforce: A CRM Elite Customer Awards Case Study
The sports equipment giant expands its digital business with cloud technology
Urban Airship Spends Time on Its Mobile Wallet: The CRM Rising Stars Awards 2018
The vendor enables personalized mobile wallets, with personalized notifications
The Best Marketing Automation Software and Solutions: The CRM Market Leader Awards 2018
Interactive Video Breathes New Life into Online Advertising
Traditional linear content is out; personalized dynamic content is in.
Marketing in the Wake of a Disaster
Lessons learned from Superstorm Sandy.
A First Look at Second Screens
As media consumption becomes more fragmented, marketers consider syncing television and mobile content.
CRM Service Awards: Service Elite
Bally Pumps Up Its Image
A twice-bankrupt fitness giant revamps its service efforts.
The Monday Morning Numbers on Movie Marketing
How international growth, social media, and a decline in DVD sales are changing the film industry's marketing strategies.
The 2011 CRM Elite
Putting the Pieces in All the Right Places
It's been nearly three decades since a little movie made Reese's Pieces a household name. Have product-placement marketers learned anything since then?
Serving Up Service Strategies
Delivering quality customer service means making quality shots.
CRM and the iPhone
Mobile CRM has been around for years, but Apple's handheld device has upended everything. Now vendors are rewriting applications, companies are rethinking the BlackBerry's seeming stranglehold, and users are wondering what's next. The answer may be nothing less than a CRM revolution, and a chance for Apple to enter the enterprise.
Innovation Nation: 5 Marketing Campaigns for a New Generation
The country's in a turbulent period—a new administration, a recessionary economy—but these campaigns prove that creativity thrives in the face of change.
Spiff Up Your Site!
Your company's Web site doesn't have to be the prettiest one out there, but it has to be useful. Here's how to make sure it is.