The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards
Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market
The Best Enterprise CRM Software and Solutions: The CRM Market Leader Awards 2018
Subscription Services Can Revamp Business But Challenge Contact Centers
A new business model takes shape, where consumers rent goods and services rather than buy them.
Marketing in the Wake of a Disaster
Lessons learned from Superstorm Sandy.
CRM Service Awards: Service Elite
Anywhere Is Everywhere
After years of unfulfilled promise, CRM and mobile technology are finally making a move.
Planes, Trains, and Automobiles
CRM can help transport companies to reach new heights, drive profits, and bring them closer to their customers. Here, the stories of three companies that use CRM to do all this and more.
Saab Cars USA rolled out its enterprisewide CRM solution and strategy, dubbed TouchPoint, beginning in January 2002. Saab is using TouchPoint to improve customer service efforts, as well as to support customers and dealers. The initiative focuses on the customer interaction center, marketing, lead management, and data quality.