Where in the World Are Outsourcers Going?

Onshore and nearshore locations see the most contact center growth

The Best Software, Solutions, and Leaders: The 2019 CRM Market Awards

The Best CRM Software and Solutions: The 2019 CRM Market Leader Awards

Our finalist and winners in nine categories point the way forward with the latest products and capabilities hitting the market

Best Web Support: The 2019 CRM Service Leaders Awards

Best Workforce Optimization (WFO): The 2019 CRM Service Leaders Awards

Best Contact Center Search: The 2019 CRM Service Leaders Awards

Best Enterprise Feedback Management (EFM): The 2019 CRM Service Leaders Awards

Best Contact Center Analytics: The 2019 CRM Service Leaders Awards

Best Contact Center Outsourcing: The 2019 CRM Service Leaders Awards

The Best CRM for Midsize Companies: The CRM Market Leader Awards 2018

The Best Sales Force Automation Software and Solutions: The CRM Market Leader Awards 2018

The Best Sales Performance Management (SPM) Software and Solutions: The CRM Market Leader Awards 2018

The Best Business Intelligence Software and Solutions: The CRM Market Leader Awards 2018

The Best Data Quality Software and Solutions: The CRM Market Leader Awards 2018

The Best CRM Consultancies: The CRM Market Leader Awards 2018

The 5 Distinct Customer Relationship Strategies

A clearly defined level of commitment to buyers is vital to growth.

A First Look at Second Screens

As media consumption becomes more fragmented, marketers consider syncing television and mobile content.

CRM Service Awards: Rising Stars

HD Voice Clears Up the Phone Experience

Wideband audio could be the next evolution—or revolution—in technologies to hit the contact center space.

Customer Satisfaction: Don’t Leave Work Without It

A contact center executive at American Express takes a holistic approach to support